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Writer's pictureCatherine Warrilow

How to use brand storytelling really, really well.

Updated: Jul 12

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Everyone was an influencer, then they were a creator and now they're a storyteller. And you're getting the fear once again that you're being left behind.



Catherine Warrilow, brand proposition and storytelling expert


Let's leave the titles behind and focus on what actually matters here - telling stories is fun, engaging, inclusive and imaginative.

Stories help you to tell people what matters about what you're doing and why, in a way that is easy to follow and understand and is memorable. It's the opposite to the broadcast messages you sometimes have to publish and are somewhat dry and depressing, even if this topic is actually quite brilliant.


How to tell proper good stories


I run a workshop on storytelling, either a half or full day session for teams who want to learn about storytelling techniques and work on tailored ideas specific to their business. The following is a tiny taster.


"So many ideas were sparking after the session, thank you" - recent workshop attendee.


The fundamentals of storytelling


Before you start creating amazing stories, there are a few basics that you need to have in place, here are just some that I tell people about...


  1. What you are - keywords that describe you and your ambitions, goals, values, products and services

  2. What you are not - things that you don't want to be known for or don't want to be associated with

  3. What problem you solve - you do something, for a certain set of people, to solve a specific problem.


What is storytelling?


Storytelling is simply a framework for taking people on a journey and sharing knowledge, ideas and events with them. It allows you to create a narrative that is engaging and memorable. Here are just a few elements of story telling...


  1. Taking people on a journey

  2. Introducing characters

  3. A challenge and a solution

  4. A hero, villain and guide

  5. Showing empathy, resilience, fear and other emotions

  6. Overcoming adversity

  7. Plot twists

  8. Immersing people

  9. Entertaining people

  10. Educating people


What different formats can stories take?


So so many, and different storytelling formats suit different topics - I teach people how to match their content with the right style.


  1. Real life stories

  2. Journeys

  3. Teasers

  4. Parallel plot lines

  5. Concept, character, conflict, context

  6. Data and insights

  7. Before and after


How can storytelling be used effectively?


Effectively storytelling brings together the subject, platform or channel and audience in a way that meets the goal you are setting. For example if you are a charity it might be to encourage donations.


  1. Create a peak and an end to keep people hooked

  2. Use situational relevance - what's important to people right now

  3. Keep layering on tension to build intrigue

  4. Create a familiar vs surprising dynamic to pique attention

  5. Help the audience to place themselves in the story

  6. Encourage an onward journey - click, enquire, download, ask a question..

  7. Take people behind the scenes and make them feel immersed

  8. Humanise the brand by telling people's stories


How to spot a story


Sometimes this is the biggest barrier, you're just not sure where to look for stories in your business. The fact is, they're everywhere, it's just a case of thinking about how something might be told.


  1. A colleague tells you something and you instantly want to know more

  2. People have enquired more than once about a topic

  3. A situation is new or out of the ordinary

  4. A situation is relevant to something else happening locally, nationally or even globally

  5. You're having to adapt to change

  6. You go home and talk about it.


Telling stories on different channels


A story that works well on a website or in an email newsletter probably won't work on Instagram or TikTok. So how do they differ?


  • Website stories - longer form with links to continue the journey

  • Email - short intros linking onwards to stories and resources

  • Instagram / TikTok - One liner hooks with great visuals and short storie s

  • Face to face - conversation starters like 'this time last year' or our next big challenge is'


Want to learn more about storytelling? Ask me about online and in person workshops on storytelling strategies for businesses.
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